Shipping and Returns
Shipping and Returns
We offer free economy shipping every day, no minimum purchase required to all addresses in the continental United States. Offer cannot be applied to previous purchases and cannot be redeemed for cash.
Free shipping will be automatically applied to qualifying orders at checkout. Terms of offer are subject to change. All items are shipped first class via USPS. Items will be wrapped and packed inside a box or pouch.
You will receive an email once the order is shipped with tracking information and can expect to receive your order within 3-7 business days.
At this time, Earth and Moon Design ships merchandise only to locations within the continental United States, Canada, the United Kingdom and not to other international locations. The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier.
Earth and Moon Design charges sales tax based on our location in New York State on this site.
Earth and Moon Design accepts returns within 45 days of receipt if not satisfied. Items must be returned with original packaging and in perfect condition.
We take pride in making each piece carefully with quality materials and guarantee our work for up to one (1) year for a repair with normal wear (don’t sleep, bathe, exercise or swim wearing your handmade jewelry). After one (1) year from purchase date, repairs will incur a charge.
If you need to return or repair something, please contact us [email protected] or 914.588.6160 before return.
Customer is responsible for shipping; we cannot accept COD deliveries. For your protection, please insure the package for the full purchase amount. Earth and Moon Design is not responsible for items damaged or lost in transit.
Please send returns to: Earth and Moon Design;
62 Lackawanna Trail, Suffern, NY. 10901.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 62 Lackawanna Trail, Suffern, New York US 10901
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
A change in design or length typically involves a $25 service charge, plus shipping.
Lost Earring Mate
Half pair of earrings cost half the price of a full pair, plus shipping if materials are available.
We do our best to accommodate repair requests but due to the individualistic nature of our materials, some components may not be available and alternatives may be utilized.
Please send repairs with a detailed note to: Earth and Moon Design; 62 Lackawanna Trail, Suffern, NY,10901.
Earth and Moon Design welcomes custom orders on request. A 50% non refundable down payment is required on custom work before the project is begun.